535 S Monroe Ave, Green Bay, WI | Directions 5430144.506485 -88.014271
Hours: Mon � Wed 8am to 7pm Tues ; Thurs ; Fri � 8am to 5pm Sat � 8am to noon
Neighborhoods: Green Bay
My family has been going there for 15 years. The optometrist is wonderful, but most of the front ladies seem less than enthused to be there, and there is one particular lady (the one that works in the back w/ the glasses) that is horrible, rude and disrespectful. I'm pretty sure she is that way towards us because we are on Badgercare. She constantly talks to me like I am an idiot and acts like I am less than her. Dr. John would be better off without this rude worker. I am SURE she has lost him business!!
Go to Baycare Green Bay Eye Care – Irresponsible hacks.
Read us someone else's file information because they didn't look at the client information and compare it to the info she had made me recite and spell for her TWICE. Also tried to collect a past due balance from me based on that person's file. Sharing medical info = illegal. Revealing financial information = illegal. Idiots.
Their communication skill are TERRIBLE. Scheduling appointments 3-4 months out (to put it in the following year) because they "only take a certain number of appointments with that insurance company" each year. Then not sending appointment reminders or even a phone call. Didn't communicate that we needed an authorization from our insurance provider for this appointment until 30 minutes before the appointment .... takes three days to get an authorization card.
Disrespectful. Called to talk to the manager - I've had enough! She focused on telling me I was wrong about everything instead of validating my irritation. She made NO attempt to acknowledge that my frustration was legitimate and justified.
We won't be back. My personal and financial information isn't safe with them, and they obviously don't give a s**t about my kids, nor their glasses.
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