Letter to Shopko Customer Service:
(that was totally ignored...)
I am trying to buy a Suisse Sport Yosemite 10' x 8' 2-Room Dome Tent, item #9321. When I go to your on-line store it says that the item is Not Available, but when I click on Store Locator it says Available at several stores. I called four stores. Two of them (that said Available) did not even have their sporting goods sections open. The store in Idaho Falls did not answer the phone, after 5 minutes ringing. I finally contacted the Billings, MT store and the customer service rep was had the tent in stock (was looking at it), but his manager got on the phone and said that they cannot ship the item, that I would have to drive to the store to pick it up.
Anyway, I am your customer. You have the item I want to buy, but your on-line store will not sell it to me and your physical store will not sell it to me. That is NOT "customer friendly". I would like to buy this item without spending a half a day driving to get it. If you can accomodate my request, then I insist that you refer this email to Director level at Shopko corporate headquarters. If you cannot sell me this item and do not do forward this email to corporate, then I will approach them myself regarding this matter. Therefore, I would like your name, position and location when you respond!
[Before I approach corporate, I intend to cost them hundreds (or thousands of dollars) until they answer this customers complaint]
Since 1962, this Wisconsin-based, multi-department retail store has offered affordable goods for on-the-go families..
A haven for multitasking parents, this one-stop, budget-friendly shop offers a full spectrum of home and personal products. Household items include furniture, home entertainmnt, linens, housewares, appliances and seasonal items from Christmas decorations to barbecues. Men's, women's and children's apparel and footwear are also available. The in-store pharmacy and optical center caters to personal needs. Many name brands are carried, including Reebok, KitchenAid, Adidas, Ray-Ban, Champion, Nike, Sony and Fisher-Price.
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